Check-In Policies

  1. All online reservations are made through AirBnB only. A credit or debit card (Visa/Mastercard) is required for online reservations.
  2. For offline reservations, we require a 50% downpayment via bank deposit. Bank details and instructions will be provided to you upon confirmation of your booking. 
  3. A proof of payment (AirBnB confirmation email or deposit slip) is required upon check-in. Please have these handy when you check-in.
  4. Check-in is between 10:00 a.m. and 6:00 p.m. daily.
  5. Check-out is at 12:00 noon. For late check-out requests, please see the front desk.

Cancellations and Refunds

  1. Full refunds are given for cancellations made five (5) days before the check-in date.
  2. For cancellations made less than 5 days from the check-in date, the first night shall be charged in full. 50% of the succeeding nights shall be charged.
  3. We may be able to give you a refund or waive the penalties if you have to cancel because of an unexpected circumstance that’s out of your control. Before you cancel, check that your circumstance is included in the list below and that you can provide the required documentation.
    • Circumstances that require documentation

      Death of a host, guest, or their immediate family member. You’ll be asked to provide one of these documents:

  • Death certificate
  • Obituary
  • News article naming the deceased

Serious illness of a host, guest, or their immediate family member. You’ll be asked to provide a general statement from a physician confirming that the person can't travel. The statement must be dated after the reservation was booked.

Government-mandated obligations including travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

Airport and road closures that make it impossible to travel to your destination. This includes closures caused by natural disasters like earthquakes or severe storms. You’ll be asked to provide a notice of the road closure, or notice of the airport closure and proof that the flight was canceled.

  • Circumstances that require special review

There’s no required documentation for these circumstances, but our specialized team will review each case to confirm that you’re directly affected.

Severe security advisories for political or civil unrest in the area that the guest is traveling from, traveling to, or that the host’s home is located in. Examples include:

  • Violence
  • Increased military presence
  • Severe damage to the area’s infrastructure
  • Changes to Visa or Passport requirements that make it impossible to travel to the destination. This doesn’t include lost or expired travel documents.

Natural disasters that prevent the guest from traveling to or from the destination, or that make it unsafe to host guests. Examples include:

  • Severe storms, typhoons, tornados
  • Earthquakes
  • Flooding
  • Tsunamis
  • Wildfires
  • Blizzards or severe winter storms
  • Endemic disease or illness that suddenly affects a region or an entire group of people. This doesn’t include existing diseases that are associated with an area, for example Malaria in Thailand or Dengue Fever in Hawaii. Examples of endemic disease include:
  • Ebola
  • Zika
  • Chagas disease

House Rules

  1. No smoking
  2. Not suitable for pets
  3. No parties or events
  4. Check-in time is 10AM - 6PM
  5. Check out by 12PM (noon)
  6. Please return the key card upon check out
  7. Please put all left-over food in the trash bins.
  8. All units are strictly non-smoking. Guests who smoke in the units will be charged a professional cleaning fee of PHP 2,500.00 against their security deposit.
  9. Housekeeping services are available from 9:00am to 5:00pm. 
  10. You must also acknowledge and consent to the following:
  • Security Deposit. If you damage the home or any portion of the property, you may be charged the cost of repair or replacement of the damaged item/s.
  • Surveillance or recording devices on property. CCTV Cameras in the hallways and building premises are recording 24/7.